Best AI Tools for Customer Support in 2025

There are many factors that affect pricing, but generally speaking, pricing varies widely based on features and scale. Basic plans start around $29-49 per month and enterprise options usually range $99-150+ per agent per month depending on what is being offered.

As AI gets smarter, it is becoming increasingly common to find that using a combination of AI automated support with human support achieves the best outcomes. Specifically, AI typically handles most frequently asked questions and basic issues, while human support would manage the more complex issues offsetting the lack of empathic and creative solutions from the AI.

Time to deploy varies, from a few days if setting up a simple chatbot, to months if configuring an enterprise solution with many customization and integrations.

Businesses, as a rule of thumb, typically get a ROI, or a return on investment from AI customer support tools by reducing reply times, efficiency, reduction in operational costs, and reduction in relinquishing happy customers. Many businesses see a positive ROI from AI implementation in 6-12 months.

Yes, many AI customer support tools offer small businesses inexpensive pricing plans and easy to navigate tools without needing technical knowledge, as well as scalable solutions.