Cohere claims to automate up to 60% of tickets and reduce costs for customer service teams. It also helps improve customer satisfaction and loyalty by providing instant and reliable support. Cohere is trusted by many leading companies, such as Ramp, Loom, Rippling, OpenPhone, Flock Safety and Podium.
Cohere is a conversational AI platform that helps customer support teams provide fast and accurate answers to their customers. It uses advanced natural language processing to understand customer queries and generate personalized responses based on existing support resources. Cohere can also guide customers through solutions step-by-step and perform actions on their behalf. Cohere works with any channel, such as web, mobile, phone or chat.
Cohere is backed by world-class investors and founders/leaders from companies like Stripe, Slack, Dropbox and Shopify. It is also hiring talented software engineers who want to innovate and push boundaries in the field of conversational AI.
Pros
- Cohere is a conversational AI platform that can help customer support agents provide personalized and accurate answers to users.
- Cohere can use existing support resources, such as articles and past conversations, to generate resolutions in a single click.
- Cohere can also perform actions on behalf of users, such as booking appointments, canceling subscriptions, or updating information.
- Cohere can understand and anticipate customer trends and needs, and provide insights and feedback to improve customer satisfaction and retention.
- Cohere supports multiple languages and channels, such as web, email, phone, and chat.
Cons
- Cohere is still in beta stage, which means it may have some bugs or limitations that need to be fixed or improved.
- Cohere may not be able to handle complex or ambiguous queries that require human judgment or expertise.
- Cohere may not be compatible with some existing systems or platforms that customer support agents use.
- Cohere may raise some privacy or security concerns, as it collects and analyzes user data and conversations
- Cohere may be expensive or difficult to integrate or customize for some businesses or organizations.
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