Harvey
Customer Support
Maximize Your Reach: Unleashing the Potential of Promote Your Tool
How Harvey can help you improve your customer support with AI
Customer support is a crucial aspect of any business that wants to retain and satisfy its customers. However, customer support can also be challenging and time-consuming, especially when dealing with repetitive tasks, large volumes of emails, and complex queries.
One of the tools that can help you achieve these benefits is Harvey, an AI assistant that works with Hiver, a Gmail-based helpdesk solution. Harvey is designed to be a reliable and intelligent sidekick for your customer support agents, helping them focus on the more important tasks and deliver exceptional customer service.
Here are some of the features and benefits of Harvey:
- Harvey can analyze the context of customer emails and suggest the most relevant email templates for canned responses. This way, you can save time and effort in choosing the best template from a list of options. You can also customize your responses by combining parts of different templates suggested by Harvey.
- Harvey can detect and close conversations that get reopened due to non-actionable "Thank you" responses from customers. This helps you avoid wasting time and resources on closing such conversations manually. It also improves your performance metrics by keeping your analytics data accurate.
- Harvey is accountable and transparent. You can easily track all the conversations closed by Harvey and view all the actions performed by Harvey on any email conversation in the activity panel. You can also provide feedback to Harvey by reopening any conversation that Harvey might have closed incorrectly. This helps Harvey learn from its mistakes and improve its accuracy over time.
- Harvey is easy to set up and use. You can enable or disable Harvey's "Thank You Response Detection" feature for any shared mailbox with a single click. You can also use Hiver's intuitive Gmail-based interface to access Harvey's features and functionalities.
Harvey is more than just an AI bot. It is a smart and dependable partner for your customer support teams, helping them work faster and smarter, and delight your customers even better.
If you want to learn more about Harvey and how it can transform your customer support with AI, you can request a demo or sign up for a free trial of Hiver today.
Pros
- Harvey can help customer support teams work faster and better by suggesting relevant email templates based on the context of customer conversations
- Harvey can also automatically close conversations that get reopened due to non-actionable "Thank you" responses from customers, saving time and effort for agents .
- Harvey is easy to set up and use, and it learns from feedback to improve its accuracy .
Cons
- Harvey may not always suggest the best email template for every situation, and agents may need to customize or combine them to create satisfactory responses.
- Harvey may sometimes close conversations incorrectly if it misinterprets the sentiment of customer responses, and agents may need to reopen them manually.
- Harvey may not be compatible with other email platforms or helpdesk software, and it may require additional integrations or customizations.