Tidio

AI customer support software with help desk, live chat, chatbot, and AI agent features.

Tidio is a customer support and marketing solution that allows businesses to connect with their customers through live chat, AI chatbots, and email automation. It is particularly designed for e-commerce, SaaS, and service-based businesses to provide better support by automating responses, capturing leads, and managing conversations from email, Messenger, and Instagram all in one place. Tidio increases efficiency and enhances customer interaction with easy chatbot setup, real-time insights, and seamless integration with Shopify, WordPress, and Zapier. The customizable widgets along with the mobile app ensure 24/7 availability and enhanced experiences for the customers.

Lyro by Tidio is an AI customer service agent and chatbot that offers automated, conversational support through LLMs specifically tuned to provide intelligent and contextual responses to customer inquiries.

What is Tidio?

Tidio is a customer service platform driven by AI which provides a variety of instruments to improve communication between businesses and customers. By automating answers to common inquiries, live chat integration , chatbots plus real-time assistance, Tidio aids businesses in the enhancement of the level of satisfaction among customers hence boosting sales. It integrates live chat, chatbots, and email functionalities in the same interface letting business manage all customer interaction effectively.

What Can You Do With Tidio?

With Tidio, businesses can

• Engage Visitors with Live Chat: Communicate directly with website visitors in real-time, answering their questions and assisting them through the purchasing process. ​
• Automate Customer Support with Chatbots: Set up AI-driven chatbots to handle frequently asked questions, provide product recommendations, and collect customer feedback, ensuring 24/7 support. ​
• Manage Communications in One Place: Integrate email and messenger platforms to handle all customer interactions from a single dashboard, streamlining the communication process. ​
  Tidio
• Analyze Customer Behavior: Utilize analytics tools to monitor visitor activity, track engagement, and gain insights into customer preferences, aiding in the optimization of marketing strategies. 

Key Features of Tidio

Conversational AI

Lyro is built to mimic human-like interactions, going beyond rigid decision-tree bots. It can understand customer intent and respond naturally, making conversations feel more personal.

No-Code Setup

Businesses can implement Lyro without any coding knowledge. It uses your FAQ database or help center content to train itself, enabling quick and easy onboarding.

Continuous Learning

Lyro learns from ongoing conversations, improving its answers over time. It adapts to your specific business context and customer behavior.

Fallback to Human Agent

If Lyro can’t answer a question confidently, it can hand off the chat to a live agent seamlessly—ensuring users don’t get stuck with bad AI responses.

Multilingual Support

Lyro supports multiple languages, making it suitable for businesses with a global customer base.

Integration with Tidio Platform

Since it’s part of the Tidio suite, Lyro integrates natively with live chat, email, and Messenger tools offered by Tidio, keeping all communication centralized.

Cost-Effective Automation

Lyro can automate up to 70% of customer queries, reducing support costs and improving response time without hiring more staff.

Ideal Use Cases:

• E-commerce stores handling high volumes of repetitive inquiries (like order status, return policies)
• SaaS businesses with FAQ-heavy support needs
• Any business aiming to provide 24/7 customer support with minimal overhead

Overall, Tidio provides the following features to its customers:

Live Chat

Real-Time Support – Engage with visitors instantly through a lightweight chat widget.

Live Typing Preview – See what users are typing before they hit send.

Canned Responses – Use pre-written replies for quick, consistent answers.

AI Reply Assistant – Enhance responses with GPT-4 suggestions.

User Management – Ban users by IP, view live visitor lists.

Chat Transcripts – Save or email conversation history.

Attachments – Support for sending files (images, docs, videos).

Flows (Automation)

Visual Automation Builder – No-code drag & drop builder for custom flows.

Pre-designed Templates – 40+ templates designed for eCommerce.

Data Collection – Auto-capture contact info and feedback.

Abandoned Cart Recovery – Send timed offers/discounts.

Third-Party Integrations – Sync data with external tools and platforms.
Lyro AI Agent

Conversational AI – Automatically resolve up to 70% of questions.

Product Recommendations – Suggest items based on Shopify product data.

Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger.

Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German.

Analytics – Review AI performance and conversation stats.
Order Management (for Shopify)

Cart Preview – See what's in the customer's cart in real time.

Order History Access – View past orders for personalized help.

Direct Product Recommendations – Suggest products inside the chat.

Order Management – Cancel, update, or refund orders via chat.

Discount Offering – Share coupon codes live in conversation.
Ticketing System

Unified Ticket Creation – Convert emails/chats into support tickets.

Tagging and Prioritization – Organize and prioritize tasks.

Operator Tracking – Know who’s assigned to what.

Advanced Filtering – Quickly sort through tickets.

Spam Management – Auto-detect and filter irrelevant messages.
Communication Channels

Manage all in one dashboard:

Live Chat – Real-time website conversations.

Email – Integrate multiple inboxes.

Instagram – Reply to DMs and reactions.

Messenger – Chat with Facebook users.
Customization

Branding – Match chat widget to your site's look & feel.

Visibility Settings – Customize widget display by time/device.

Offline Messaging – Capture leads when you're offline.

​Analytics

Performance Monitoring – Track response times, satisfaction, missed chats.

Team Insights – Evaluate individual/team productivity.

Flow Analysis – Optimize automations based on performance data.

Tidio Pricing

Tidio offers several pricing plans to accommodate different business needs:

• Free Plan: Includes basic features with limitations on the number of handled conversations and access to certain functionalities. ​
• Starter Plan: Priced at $24.17 per month (billed annually), offering increased conversation limits and additional features such as basic analytics and live visitors list. ​
• Growth Plan: Offers more advanced features and higher limits, suitable for growing businesses. Pricing details are available on Tidio's official website. ​
• Plus Plan: Designed for larger businesses requiring custom solutions and premium support. Pricing is customized based on specific business requirements.  

Tips and Best Practices for Tidio

• Customize Chat Widgets: Tailor the appearance of chat widgets to match your brand's look and feel, creating a cohesive customer experience. ​
• Utilize Chatbots for FAQs: Implement chatbots to handle frequently asked questions, freeing up human agents to focus on more complex inquiries. ​
• Monitor Analytics Regularly: Regularly review analytics to understand customer behavior and identify areas for improvement in your support and sales strategies. ​
• Integrate with Other Platforms: Connect Tidio with other tools and platforms your business uses to create a seamless workflow and enhance efficiency. ​
• Train Your Team: Ensure that your customer support team is well-trained in using Tidio's features to maximize the benefits of the platform.