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Tidio Copilot is an AI assistant that supports customer service agents by offering real-time, context-aware reply suggestions, helping them respond faster and more accurately without switching tools.
Tidio Copilot is a next-generation AI assistant built to enhance the speed, consistency, and quality of customer support. Instead of replacing human agents, it acts as a collaborative teammate suggesting helpful, pre-written replies in real time while agents handle live chats or support tickets. Drawing from your company’s knowledge base, past conversations, and help center content, it offers context-aware answers tailored to the customer’s question, ensuring responses are both accurate and on-brand.
Installed as a simple Chrome extension, Copilot integrates directly into the tools agents already use—whether that’s Gmail, Zendesk, Intercom, or Tidio, so there’s no need to switch platforms or retrain your team. It saves time by eliminating repetitive typing, reduces response times, and boosts support quality by minimizing errors or inconsistencies. With clear labeling for AI-generated content and full control in the hands of agents, Tidio Copilot is a practical and trustworthy solution for businesses looking to scale support without sacrificing the human touch.
Tidio Copilot helps support teams reply faster using smart suggestions inside chat or tickets—boosting team speed, accuracy, and consistency.
Tidio Copilot is the Lyro Copilot feature inside Tidio AI that gives agents instant response ideas for live chat or support tickets. It uses AI to suggest smart, helpful replies which agents can tweak before sending. It even improvises answers if no data is available—just remember to review and adjust to keep things accurate.
1. What is Tidio Copilot used for?
It helps agents reply quickly and clearly by giving ready‑to‑edit messages in live chat or tickets.
2. Is Tidio Copilot free?
Yes, up to 50 AI chats/month on the Free plan. Paid plans begin at $29/mo
3. Can Tidio Copilot make up answers?
Yes, it can improvise. It tags those replies so agents remember to review before sending.
4. Does Copilot work for all languages?
Yes, Lyro and Copilot support many languages when on paid plans.
5. How do I enable auto‑suggestion in chat?
Go to the Copilot tab in settings, find “Auto‑suggestions,” and turn it on
Real-Time Suggestions
Multi-Tool Integration
Contextual Awareness
Performance Insights
Customizable Responses
24/7 Support
01
What is Tidio Copilot?
Tidio Copilot is an AI assistant designed to support customer service agents by providing real-time, context-aware reply suggestions, enabling quicker and more accurate responses.
02
How does Tidio Copilot enhance customer service?
It enhances customer service by allowing agents to respond faster and more accurately without the need to switch between different tools, streamlining the communication process.
03
Can Tidio Copilot work with any customer service platform?
Tidio Copilot is designed to integrate seamlessly with various customer service platforms, making it versatile for different business needs.
04
Is Tidio Copilot easy to use for customer service agents?
Yes, Tidio Copilot is user-friendly and intuitive, allowing customer service agents to quickly adapt and utilize its features without extensive training.
05
Does Tidio Copilot learn from previous interactions?
Yes, Tidio Copilot uses machine learning to improve its suggestions over time based on previous interactions, ensuring more relevant and personalized responses.
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