Tidio Copilot

Tidio Copilot is an AI assistant that supports customer service agents by offering real-time, context-aware reply suggestions, helping them respond faster and more accurately without switching tools.

Tidio Copilot is a next-generation AI assistant built to enhance the speed, consistency, and quality of customer support. Instead of replacing human agents, it acts as a collaborative teammate suggesting helpful, pre-written replies in real time while agents handle live chats or support tickets. Drawing from your company’s knowledge base, past conversations, and help center content, it offers context-aware answers tailored to the customer’s question, ensuring responses are both accurate and on-brand.

Installed as a simple Chrome extension, Copilot integrates directly into the tools agents already use—whether that’s Gmail, Zendesk, Intercom, or Tidio, so there’s no need to switch platforms or retrain your team. It saves time by eliminating repetitive typing, reduces response times, and boosts support quality by minimizing errors or inconsistencies. With clear labeling for AI-generated content and full control in the hands of agents, Tidio Copilot is a practical and trustworthy solution for businesses looking to scale support without sacrificing the human touch.

What is use of Tidio Copilot?

Tidio Copilot helps support teams reply faster using smart suggestions inside chat or tickets—boosting team speed, accuracy, and consistency.

What is Tidio Copilot?

Tidio Copilot is the Lyro Copilot feature inside Tidio AI that gives agents instant response ideas for live chat or support tickets. It uses AI to suggest smart, helpful replies which agents can tweak before sending. It even improvises answers if no data is available—just remember to review and adjust to keep things accurate.

What Can You Do With Tidio Copilot?

• Write replies faster: instead of typing each answer, Tidio Copilot suggests text you can edit and send instantly.
• Handle support tickets: use it when answering email-like tickets via Helpdesk.
• Customize tone and facts: review suggestions and fill in placeholders like order numbers.
• Automate smartly: it can auto‑generate a response when a chat starts, saving time

Key Features of Tidio Copilot

• Lyro Copilot Answer Button: click to get an AI‑generated reply inside chat or tickets 
• Auto Suggestion Mode: when enabled, Copilot auto‑suggests replies as soon as a visitor writes.
• AI Improvisation Tags: shows when a reply is made up, reminding agents to edit 
• Placeholder Prompts: uses blanks for dynamic info (like names or dates) to keep replies correct.
• Seamless Chat & Ticket Support: works in live chat and helpdesk ticket views.
   

Tidio Copilot pricing

• Free plan: includes 50 live chat + 50 Lyro AI chats/month
• Starter ($29/mo): unlimited chats across live chat + bot flows 
• Growth ($59/mo): adds more operators, analytics, and triggers 
• Lyro AI Agent ($39+/mo): Copilot suggestions, multi-language support
• Higher tiers ($749+/mo) give full API, roles, and team seats

FAQs

1. What is Tidio Copilot used for?
It helps agents reply quickly and clearly by giving ready‑to‑edit messages in live chat or tickets.

2. Is Tidio Copilot free?
Yes, up to 50 AI chats/month on the Free plan. Paid plans begin at $29/mo

3. Can Tidio Copilot make up answers?
Yes, it can improvise. It tags those replies so agents remember to review before sending.

4. Does Copilot work for all languages?
Yes, Lyro and Copilot support many languages when on paid plans.

5. How do I enable auto‑suggestion in chat?
Go to the Copilot tab in settings, find “Auto‑suggestions,” and turn it on