What is Galeby?
Galeby is a simple solution that can cut your customer support time in half. It is a chrome extension that integrates with your favorite support app and scans your messages for repetitive questions. Then, it suggests the best template to use or generates a new message for you. You can also customize your templates with customer data from your app in real time.
How does Galeby work?
Galeby works in four easy steps:
1. Create your templates: You can create templates for the most common questions you receive, such as pricing, features, refunds, etc. You can also use variables to insert customer data, such as name, email, plan, etc.
2. Answer blazingly fast: When you receive a message from a customer, you can press a shortcut to open Galeby and see the suggested template or generate a new one. Then, you can click to copy and paste it into your support app and send it. Everything is optimized to help you go faster.
3. Generate unique replies: If you don't want to send the same message to everyone, you can let Galeby reply for you. It uses AI to generate a new message based on your templates and customer data. You can also edit the message before sending it if you want.
4. Be personal: You can add a personal touch to your messages by importing customer data from your app. For example, you can use their name, plan, purchase date, etc. to make them feel more valued and understood.
Who is Galeby for?
Galeby is not made for everyone. It is made for indie makers who want to be close to their customers but receive too many repetitive messages. Here are some situations where Galeby is a good fit:
- You want your support to be personal and not robotic.
- Your customers don't read your FAQ or documentation.
- You find yourself constantly replying the same questions over and over again.
- Your time would be better spent growing your app or working on new features.
Galeby is not a good fit if:
- You want your support to be 100% automated and don't care about personalization.
- You don't have customers yet or receive less than 3 messages per day.
- You don't mind replying the same questions every day or enjoy doing it.
How to get started with Galeby?
If you are interested in trying out Galeby, you can start for free today by adding your email on their website: https://galeby.com/. You will get unlimited access to the app and the chrome extension during the beta period. You can also upgrade to a paid plan if you need more features or AI-powered answers.
I hope this blog post gave you some information about Galeby and how it can help you with your customer service. If you have any questions or feedback, feel free to contact me or leave a comment below. Thanks for reading!
- It can help you save time and energy by answering repetitive customer questions with AI-powered templates or replies.
- It works with any app that you use for customer support, such as Crisp, Freshdesk, etc.
- It allows you to add a personal touch to your messages by importing customer data from your app in real time.
- It offers a free plan for hobbyists who want to try out the app and a lifetime discount for beta testers.
- It provides direct and priority support if you need anything.
- It does not automate your customer support completely, as you still have to press the send button for each message.
- It requires you to create your own templates for the most common messages you receive, which can be time-consuming or challenging.
- It has a limit on how many AI-generated messages variants you can use per month, depending on your plan.
- It may not be suitable for businesses that have very unique or complex customer queries or expectations.
- It may not be compatible with some customer support apps or platforms that have different formats or requirements.
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